Our policy on purchases and refunds:
All purchases on URMANUAL are for digital content and are final upon delivery. Because buyers receive immediate access to purchased content (Editions, photo cards, Deep Side), we do not offer refunds under normal circumstances.
If you believe you were charged in error or experienced a technical issue preventing access to purchased content, contact support@urmanual.com within 14 days of purchase. We will investigate and may issue a refund at our discretion.
For Partners: in the event of a buyer-initiated chargeback or payment dispute, Stripe handles the resolution. If a chargeback is upheld, the full transaction amount (including your 80% share) will be reversed from your earnings.